About the Company

Approximately thirty-five million Americans are covered by a flexible spending account (FSA) and each year, our client estimates that consumers collectively forfeit over $400 million back to employers because they don’t deplete their flexible spending accounts (FSAs).  The client operates an online shopping website for FSAs which are employer-based programs that allow consumers to set aside tax-free dollars to purchase medical products and services – from band-aids to smoking cessation programs and tens of thousands of products and services in between.

 

Our client is the only one-stop-shop stocked exclusively with FSA-eligible products and services so there are no guessing games as to what is and is not reimbursable, a dilemma consumers face every time they walk into a drugstore. In addition to more than four thousand FSA-eligible products, the site offers a national provider database of FSA-eligible services and an FSA Learning Center. The biggest challenge to the consumer in capitalizing on the tax benefits of the FSA is sorting through the arcane rules of what is eligible and what is not.  Given how difficult this can be for the consumer to do, many FSA account balances simply languish until year’s end, and then revert back to the employer.

 

The company was founded on the idea that it should be easy and convenient for a consumer to use their FSA and recently launched site enhancements, even in the face of recent eligibility changes, which require consumers to obtain a physician’s prescription for many products in order to be reimbursed by their FSA.

 

The Company has unequalled expertise in flexible spending account eligible products & services. FSA’s offerings include the following:

 

PRODUCTS: Baby care products, cold and allergy, diabetes care, digestive health, elastics/athletic treatments, eye/ear care, family planning, feminine care, first aid, foot care, home health care, oral care, pain relief products, skin care, smoking deterrents, and vitamins/dietary supplements.

 

SERVICES: The Company also provides services in the areas of primary care, cancer, heart health, radiology, mental and behavioral health, surgery, pathology, orthopedics and sports medicine, and women’s health services, as well as ear, nose, and throat.

 

The company was founded in 2010 and is based in New York, New York.

 

About the Position

 

Reporting directly to the Founder & President, the Chief Revenue Officer will play a senior leadership role overseeing all revenue generation for the company, holding leadership responsibility for a team of three to seven (plus), covering both online and offline marketing, merchandising, business development, and partner sales.

 

Responsible for the overall topline, the CRO will recommend appropriate strategies, tactics, and operational initiatives to continuously build measure and enhance revenue opportunities for the Company. The CRO will provide vision and leadership for each of the three major revenue legs— online acquisition, offline channel partnerships, and marketing/public relations initiatives–  specifically driving the Company’s consumer brand awareness and ubiquity.

 

This role will also work closely with Operations to close, onboard, and drive partner program effectiveness.  The CRO will also work in concert with Engineering to optimize UI, UX, merchandising, and retention.

Reporting directly to the President, the Chief Revenue Officer shall:

•  Successfully lead and manage a sales and e-commerce team of three to seven staff
•  Be responsible for hiring, training, measuring, and motivating the team
•  Building new and expanding existing partnerships with third-party administrators and other channel partners to drive program adoption and execution
•  Drive online marketing excellence in search engine optimization, search engine marketing, affiliate marketing, online social awareness (e.g., Twitter, blogs, Facebook) with single-minded goal of revenue growth and optimization
•  Travel when needed to meet key partners and partner prospects to establish, develop, and maintain those relationships, including the management, expansion, and renewal of multi-year partner contracts
•  Manage short- and long-term staff planning, recruitment, performance management, work assignments, training, mentoring, career development, and recognition or disciplinary actions
•  Set up processes for project team selection, resource loading, KPIs, etc.
•  Own and drive overall budgeting, forecasting, and performance measurement against goals
•  Be responsible for business planning and proposals, operating budgets, and financial terms/ conditions of contracts for all revenue channel partners.

The successful candidate must also have the ability and experience to lead a multi-disciplined organization.

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Position Overview

Reporting to CEO Ron Packard, and working from the company’s headquarters in Herndon, Virginia, the Chief Academic Officer will assume responsibility for the academic integrity of K12’s virtual schools and online courses.  This will be accomplished through the assessment of student results using research, data analytics, and testing to ensure superior student learning outcomes. He or she will collaborate with school directors, their faculty, and senior leadership at K12 corporate headquarters to refine, articulate, and continuously improve K12’s educational model and materials to achieve targeted academic results, and will be the chief spokesperson for the company on all matters dealing with student performance.

About K12

With revenues of more than $500 million, K12 Inc. (LRN: NYSE) is the nation’s largest provider of proprietary curricula and online education programs for students in kindergarten through high school. Using 21st century tools to prepare 21st century students, K12 provides the broadest array of options for students to learn in a flexible and innovative way, at an individualized pace. K12 provides curricula and academic services to public and private schools and districts, traditional classrooms, blended school programs, and directly to families. K12 is accredited through AdvancED, the world’s largest education community.

K12 delivers its educational content and learning systems to students primarily through virtual public schools, virtual private schools, and through sales directly to school districts as part of our institutional sales business. The company offers its proprietary curriculum, learning kits, use of a personal computer, online learning platform and varying levels of academic and management services, which can range from targeted programs to complete turnkey solutions.

As of September 30, 2010, K12 served virtual public schools or hybrid schools in 27 states and the District of Columbia. The company expanded into two new states in fiscal year 2011, Massachusetts and Michigan. In addition, the company operates three online private schools (the K12 International Academy, The Keystone School, and the George Washington University Online High School), and also sells access to its online curriculum and learning kits directly to individual consumers.

In April 2010, K12 formed a joint venture with Middlebury College, known as Middlebury Interactive Languages LLC (MIL), to develop online foreign language courses. This new venture will create online language programs for pre-college students and will leverage Middlebury’s recognized experience and reputation in foreign language instruction and K12′s expertise in online education. In July 2010, the company acquired all of the stock of KC Distance Learning, Inc. (KCDL), a provider of online curriculum and public and private virtual education. The company also acquired certain assets from Cardean Learning Group LLC to form Capital Education LLC, a provider of online services to post-secondary institutions.

On December 1, 2010, K12 acquired American Education Corporation (AEC), a leading provider of research-based core curriculum instructional software for kindergarteners through adult learners. These acquisitions and the formation of MIL and Capital Education increase K12′s portfolio of innovative, high quality instructional and curriculum offerings. Finally, in January 2011 the company acquired a 20% minority interest in Web International Education Group, a provider of English language training for learners of all ages throughout China, including university students, government workers, and employees of international companies.

The Position

Reporting to the CEO, the Chief Academic Officer will manage the development of formative and summative curricular assessments and the review and evaluation of existing curricula and scope and sequence models at all grade levels and in all subject areas.

The Chief Academic Officer will continuously work on the design and refinement of K12’s curriculum according to achievement data, instructional best practices, state and federal compliance requirements, and research of national trends and successful online curricular design models. S/he will work collaboratively with the EVP of Product Development, the EVP of School Services, and other managers of curriculum development and instruction, and the curriculum and instruction staff, as well as coordinate with various cross-departmental teams, school leaders, and third party research consultants.

Specifically, the CAO will–

•  Oversee the development of curriculum based formative, benchmark, and summative assessments to monitor and verify student academic progress and outcomes.
•  Apply research and data to this assessment process in order to document student achievement.
•  Design and conduct research strategies and predictive studies that validate K12’s instructional model.
•  Select external vendors to analyze the performance of K12’s courses and schools.
•  Communicate research findings to a variety of constituencies, both internal and external, including state agencies, district partners, channel partners, investors, and the media; assume  the role of “chief external spokesperson” in matter of instructional validity.
•  Collaborate with the EVP of Product Development and her team in effective curricular development, backward design principles, a scope and sequence of essential skills and concepts that address state and national standards, online instructional strategies, student achievement, and systematic review and analysis.
•  Keep abreast of new instructional design models and evaluation tools, and choose from them those that offer the greatest benefit to K12’s  courses and programs.
•  Establish mechanisms for communication related to curriculum and educational standards to school staff, students, and families.
•  Serve as a consultant to school directors and other staff on matters pertaining to curriculum assessment and learning outcomes.
•  Develop opportunities for collaboration with educational leaders, industry, state agencies, community based organizations, and appropriate vendors.
•  Develop and oversee a comprehensive staff evaluation system that includes training and timelines.
•  Attend professional meetings, conferences, institutes etc. to keep current with trends and practices in online curriculum development and instructional methods.

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Pioneering custom reimbursement solutions for companies with mobile employees

Our client designs and administers vehicle reimbursement programs and expense management solutions for companies with mobile employees.

Companies are under increasing pressure to reduce costs, administration, and liability while increasing employee satisfaction and productivity. Our client’s reimbursement experts, technologists, and tax specialists ensure these goals are achieved.

Each program maximizes the benefits of combining tax-free reimbursements with an easily managed and automated process for administration, resulting in lower costs, enhanced productivity, and increased employee satisfaction.

The Position

Reporting directly to CRS Founder & CEO Gregg Darish, the Vice President of Client Services will play a senior leadership role as part of the senior executive team, overseeing all client services operations, holding leadership responsibility for a team of 30+ account managers and call center service representatives.

Responsible for overall client satisfaction, the Vice President of Client Services will recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction. The VP of Client Services will provide vision and leadership to our Call Support and Account Management teams.

 

This role will also work closely with both the VP Sales on the business side to help close, onboard, and review CRS users.  The VP Client Services will also work in concert with the CTO, participating in SaaS implementation of CRS software, product roadmap recommendations, and internal management software development including CRM software and other management software as required.

Reporting directly to the CEO, the CRS VP Client Services shall:

•  Successfully lead & manage a client services team of 30 to 50 staff

•  Be responsible for hiring, training, measuring and motivating the team

•  Working with global B2B Global 2000 client relationships in onboarding new relationships, and managing & growing existing customers

•  Travel when needed to meet key client stakeholders to establish, develop, and maintain those relationships, including the management, expansion and renewal of multi-year customer contracts

•  Manage short- and long-term staff planning, recruitment, performance management, work assignments, training, mentoring, career development, and recognition or disciplinary actions

•  Set up processes for project team selection, resource loading, KPIs, etc.

•  Own & drive overall client satisfaction

•  Manage & expand internal call centers with a follow-the-sun client support capability

•  Be able to support SaaS software-powered services solutions via training and technical proficiency within the client services team, and strong interface to the software development organization

•  Be responsible for business planning and proposals, operating budgets and financial terms / conditions of contracts for both internal and external customers.

•  Set up and monitor a set of customer SLAs to which the entire company will adhere

The successful candidate must also have the ability and experience to lead a multi-disciplined organization in a multi-location environment.

 Ideal Candidate Profile

Click the hyperlink below for a  diagram illustrates the intersection of competencies critical in the VP Client Services position:

VP Client Services Competencies Heatmap

Staff

The team reporting into the VP Client Services runs at about 30 staff.  Departments that report into this role include the following:

•  Account Management (enterprise side corporate B2B relationship managers)

•  Call center (driver-side customer management)

Compensation

Compensation is competitive with the marketplace.  In a performance-based environment, this will include base salary, incentive bonus structure based on qualitative and quantitative MBOs, and the opportunity to participate in any liquidity event/change of control that may occur in the future of the company.

Measuring & Delivering Energy Savings

Our client  is a leading energy software company founded in 2007. Based in Boston, MA and privately held, The Company has developed patent-pending technology that enables them to retrieve utility data on behalf of virtually any household in America. Utilizing that technology, the company is the richest residential energy efficiency platform available today, and serves both customers and a variety of institutions that care about energy efficiency with its platform and the technology that underlies it. Its platform helps people to understand their energy use and be incentivized to save, as well as enables individuals to interact with and track their electric, gas, and water usage online.

The Position

The CTO/VP Engineering’s role is to oversee day to day activities of the software product development team for all of Company offerings. The role will build out and directly supervise a team of architects, software developers, quality assurance, and business analysts; identify risk and opportunity areas; and coordinate all software development activities.

This role will also work closely with Product Strategy and manage the Lead Technical Architect to envision and define features in the product roadmap and be accountable for the features development, deployment and support.  In addition to the technical leadership of the team, this role will have full management responsibility and oversight for a cross-functional group of engineering and quality assurance personnel.

Reporting directly to the CEO, the VP Engineering shall:

Be chief in charge of translating business goals and objectives into technical framework

Manage software architecture, design, development, procurement, and integration. Also manage tier-2 and higher support with business-to-business partners including utilities, etc…

Manage short- and long-term staff planning, recruitment, performance management, work assignments, training, mentoring, career development, and recognition or disciplinary action.

Achieve cost, schedule, technical and quality performance for delivered software. Compile, maintain, schedule, resource, execute prioritized lists of development projects, including planning and managing the budget and scheduling personnel and vendor contracts to meet project needs. Collect metrics on development performance and report on them.

Collaborate with other functional managers (customer facing business units, systems engineering, QA, and operations) to ensure architectural integrity, effective integration and test, and ongoing system stability.

Direct any technical subcontractor management including contract negotiation, technical support, budgetary management and program management of various contracts and associated budgets.   Coordinate vendor contracts, deliveries and schedule with affected company parties.  Contract with vendors for services to support engineering while addressing Intellectual Property, Non-Disclosures and Statements of Work.

The successful candidate must also have the ability and experience to lead a multi-disciplined organization in a multi-location environment.

Qualifications

Senior-level or leadership experience in a web-based software development environment with 10 or more direct reports.

Experience working with product managers and other business stakeholders to set timelines, budget resources, and manage expectations and quality of the development process

Advanced understanding of web application programming architectures, including standards for security, scalability and configurability

Expertise and experience in implementing and overseeing measures for data security, business continuity, disaster recovery

Deep understanding of load balancing and performance optimization  principals for cloud-based high volume/transaction web applications

Experience leading development efforts using a variety of different SDLC approaches (RAD, Agile, Scrum, etc.)

Experience developing service-oriented architectures for both business-to-business and business-to-consumer customer sets.

Outstanding collaboration skills, excellent communication skills, an ability to look at the big picture

Essential Job Functions/Responsibilities

Lead software and front-end engineers in the specification, design and development and support of all our applications, including websites/products, our core services and our internal and external tools

Provide hands-on technical management leadership and support to software development team soon to grow to 12 – 15 engineers

Identify skill and performance gaps in current organization and provide improvement plans

Improve existing processes and establish new processes for efficient development and high quality output

Evaluate and enhance overall development environment, release practices and Quality Assurance methodology

Instate and maintain development standards, code reviews, unit testing and integration testing frameworks

Maintain overall ownership / accountability for data security, business continuity, disaster recovery

Work in tandem with Technical architect and development team to identify and implement new measures for system performance optimization under high load using cloud backbone

Lead, recruit, develop and supervise the development team members

Evaluate and take accountability for decisions on key technologies adopted

Ensure proper development of technical specifications and documentation.

Estimate resource usage and timelines for development team

Review team members’ detailed design of components/modules/code

Provide a good balance of experience and skills in several front-end and/or back-end technologies

Strong relational database skills

Knowledge of latest web technologies with particular understanding of browser behavior when automating data scraping, open source development platforms like Ruby on Rails, etc.

Ability to translate technology choices into business implications

Ideal Candidate Profile

The diagram below illustrates the intersection of competencies critical in the position:

This executive search is for a private equity-backed, revenue-generating, 7-year-old high-growth company that represents the next generation in healthcare innovation—PatientsLikeMe brings together patients in e-communities who create insights on their diseases and treatments by sharing information that improve their conditions.  At the same time, these insights bring value to large pharma and biotech companies, influencing the way they develop and deploy drugs.  With more than 100,000 registered consumer patients, PatientsLikeMe re-balances the healthcare system, ultimately returning power to the patient.

BSG Team Ventures is  retained to identify the VP of Client Services.

Reporting directly to the CEO, the Vice President of Client Services will play a senior leadership role within the management team, overseeing all client project scoping, management and delivery.

MORE COMPANY DETAIL:

The roots of the company are anchored in one of three brothers who developed ALS, a neuromuscular disease that ultimately proves fatal.  Ben and Jamie wanted to do all they could to help their brother Stephen, and—leveraging their prior career experience and entrepreneurial leanings—decided to try to help their brother gain insights from other patients with ALS in order to improve the understanding of how the disease progresses and what might be done to ease and improve one’s condition.  And so was born PatientsLikeMe, a health data-sharing platform.  The Heywood family’s fight to save Stephen has been chronicled in the book His Brother’s Keeper as well as the documentary “So Much So Fast.”  For more, preview an interesting short video piece on their story athttp://www.patientslikeme.com/about.

THE ROLE

This position will be responsible for the overall success of all commercial client engagements including those with pharma, payers, providers, and other related healthcare NGOs.

In addition, as the key liaison between PatientsLikeMe and the business customer,  the VP of Client Services will be responsible for driving key account relationship development, deepening the understanding of the customer’s needs with an eye to expanding PatientsLikeMe’s strategic role in providing data and analytics to further the customer’s knowledge of patients, conditions, outcomes, and insights.

Below is a bubble diagram outlining  key career & functional attributes critical to success for this role:

Specific responsibilities:

Drive PatientsLikeMe project scoping during project definition and contract development and execution phases.

Manage the engagement estimating function in order to drive , pricing consistency, accuracy, and profitability from engagement to engagement.

Coordinate overall internal project management across R&D, analytics, and technology development

Create and manage internal and external delivery timelines.

Communicate, in tandem with PatientsLikeMe business development staff, project progress against timeline, scope changes, and other periodic updates.

As necessary, build and lead client services function by hiring, motivating, and managing internal teams assigned to specific projects.

Lead the budgeting and execution of all client services-related activities.

Manage external third-party partnerships engaged to help deliver on PatientsLikeMe client related projects, including consulting firms, valued-added resellers, or other strategic engagement or delivery partners.

Work closely with internal business development, leadership & engineering resources, knitting together collaborative and energized cross-functional project teams.

Qualifications & Experience

Prior successful experience in a client engagement and delivery leadership role in the broadly defined healthcare consulting and/or healthcare data & analytics industry.

A strong understanding of the overall business frameworks of PatientsLikeMe customers, including pharma, biotech, healthcare payers & providers, and government & medical & health research and academic organizations.

Successful experience in an entrepreneurial, growth-stage corporate environment of less than 100 employees.

Success in scaling organizational and functional processes related to client engagement management that balance the drive for efficiency, innovation and creativity.

An unusual combination of proven analytical ability with strategic business savvy

B.A. or B.S. required; M.B.A. or other advanced degree strongly preferred

Skills & Personal Characteristics

Defined by others as smart, capable, hands-on, energetic, and someone who possess a strong entrepreneurial spirit.

A client ombudsman with outstanding strategic and conceptual thinking skills. Someone who is able to adjust rapidly to changing market conditions and new opportunities.

A strong, assertive personality, able to make a creative contribution and build buy-in for ideas, as well as integrating with the ideas of others

The Company

Becoming the leading content provider of geospatial imagery for mapping & monitoring applications

Our Client has its roots in rocket science… literally.   Since the first image was collected from space over 30 years ago by classified government imaging systems, only a limited number of people have been permitted access to highly detailed photos of the Earth, and the industry was tightly regulated.  Since its deregulation in the 1990’s, The firm is changing this historical usage of Earth information through the commercialization of high-resolution satellite imaging and an innovative approach to conducting business with customers, partners and resellers. The company was founded in 1992 to launch satellites into space for the purpose of taking high-resolution photos of the earth for defense and intelligence, government, and commercial use.   In early 2000, the US government awarded its first significant contract for satellite imagery, to our client.  Currently the company offers the world’s highest resolution commercial satellite imagery, the largest image size, and the greatest on-board storage capacity of any satellite imagery provider.  In addition, the company’s comprehensive ImageLibrary houses the most up-to-date images available.

In 2004, the firm struck an exclusive portal agreement to supply much of its satellite imagery to Google’s new product launch, branded Google Earth. This deal served as both validation for a broader explicit push as well as anchor tenant into the non-federal government, commercial sector.

Continued growth in 2009 is punctuated by an IPO in May, and the launching of their third imaging satellite, WordlView 2, in October.  With this satellite joining the prior two, the firm has the most powerful ability to add global imagery to its imagery library faster than any other company on the planet.

The company is headquartered near Boulder, Colorado, with other offices and facilities in key geographies throughout the world.

Market Opportunity

Popular business and technology soothsaying magazines have trumpeted mapping as the next “killer app.” Even as far back as 2005, the MIT Technology Review dubbed it “Killer Maps” in their article– More…