VP Client Services & Engagement Management for Online Consumer Community Changing the Face of Healthcare
This executive search is for a private equity-backed, revenue-generating, 7-year-old high-growth company that represents the next generation in healthcare innovation—PatientsLikeMe brings together patients in e-communities who create insights on their diseases and treatments by sharing information that improve their conditions. At the same time, these insights bring value to large pharma and biotech companies, influencing the way they develop and deploy drugs. With more than 100,000 registered consumer patients, PatientsLikeMe re-balances the healthcare system, ultimately returning power to the patient.
BSG Team Ventures is retained to identify the VP of Client Services.
Reporting directly to the CEO, the Vice President of Client Services will play a senior leadership role within the management team, overseeing all client project scoping, management and delivery.
MORE COMPANY DETAIL:
The roots of the company are anchored in one of three brothers who developed ALS, a neuromuscular disease that ultimately proves fatal. Ben and Jamie wanted to do all they could to help their brother Stephen, and—leveraging their prior career experience and entrepreneurial leanings—decided to try to help their brother gain insights from other patients with ALS in order to improve the understanding of how the disease progresses and what might be done to ease and improve one’s condition. And so was born PatientsLikeMe, a health data-sharing platform. The Heywood family’s fight to save Stephen has been chronicled in the book His Brother’s Keeper as well as the documentary “So Much So Fast.” For more, preview an interesting short video piece on their story athttp://www.patientslikeme.com/about.
This position will be responsible for the overall success of all commercial client engagements including those with pharma, payers, providers, and other related healthcare NGOs.
In addition, as the key liaison between PatientsLikeMe and the business customer, the VP of Client Services will be responsible for driving key account relationship development, deepening the understanding of the customer’s needs with an eye to expanding PatientsLikeMe’s strategic role in providing data and analytics to further the customer’s knowledge of patients, conditions, outcomes, and insights.
Below is a bubble diagram outlining key career & functional attributes critical to success for this role:
Qualifications & Experience
Skills & Personal Characteristics