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Ode to Entrepreneurs

A good friend of mine from EO (www.eonetwork.org), David Hauser, rebranded his company recently, and as a concept piece, did a short video on who entrepreneurs are.  There is no advertising for his business.  It’s just a feel-good inspirational piece on who and why entrepreneurs are.  David happens to be a great poster-child as he started his business while at Babson College, and has since grown  it to more than $15M, bootstrapped over the last few years, innovating in the  telecom services sector for small businesses that allow them to move away from a PBX phone system and reduce their cost of starting up a business while improving features/functionality.    Take a look, and enjoy.  [Dave's website is at www.grasshopper.com ]

Missionary Imposters? Cleantech in 2009

Scales of Justice xsmall-scaleThe last time I saw some confusion around why an executive was making a change in industry was back in 1997 to 2000.  This was the dawn of the “internet age.”   Executives were leaving traditional industries like financial services, management consulting, retail, and even manufacturing, because there was a new thing called the Internet that was going to “change the world.”  In the earliest of those  years of 1996 and 1997, there were the early adopters.  These executives were truly missionary.  Money hadn’t been made yet in the Internet sector, and trails hadn’t been blazed.  Those early pioneers had caught a glimmer of a powerful disruptive technology, and were keen on experimenting with it, with the aim of changing the world as we know it, and how things get done.

There are some industries that have always been missionary, and have attracted a consistent flow of executive talent toward them.  The education industry attracts innovators who want to find a better way to sculpt and expand the minds of our children and young adults.  The  medical devices industry wants to help innovate tools and components that will allow us to repair our bodies, or extend their useful life.  The biotech industry wants to find new ways to pinpoint the reasons and sources of disease and develop novel ways to cure them, whether seeking the cure for cancer, cure for Alzheimer’s, or other terrible human disorders.  Cleantech is likely the newest addition here.

The reasons executives decide to change industries are many.  One popular reason is “I’ve done well, now I’d like to do good.”  You see this often in the investment banking industry, where wealth can be made, but “doing good” is rarely part of the equation.  Therefore, frequently these and other similar executives achieve doing well and doing good in a “serial” fashion, when Maslow’s hierarchy of needs kicks in (http://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs ).

Back to our comparison of the Internet craze and today, and how this impacts why executives decide to change industries, during the Internet craze, we were in an economic upswing.  Yet, it wasn’t such a stark contrast as we see today in our current state of economic adversity.  Then, in the late ’90s, there was a much smaller difference between an ability to earn a good living versus create an insane “wealth creation event” via a dot-com IPO in less than 2 year’s work.  It’s wasn’t perceived as binary, “if I’m not in Internet, I’m at risk of being unemployed.”  In today’s market, this is often the reality.  Is the motivation, drive, or reason to look at the cleantech industry altruism, or self-interest in the executive’s value system?  Or, is it possible and desirable to have “enlightened self interest” in a leader who is changing from one industry into one more in vogue like cleantech?  One where the sheer proliferation of terms to alternately describe the industry is an indicator of its popularity–  greentech, renewables, sustainable energy, and other popular terms used interchangeably today.

Now, the vast majority of both growth-stage and mature-stage industry sectors are suffering.  As a result, it pushes our challenge as executive recruiters-or for anyone who’s assessing talent to add to their teams-to determine how much missionary versus mercenary is driving an executive’s decision to make a change.

This teeter-totter of altruism versus self-interest John Doerr popularized in the late 1990s as a Partner at well-known venture capital firm Kleiner Perkins.  For a good snippet from Doerr’s thinking, go to blog post http://constructiveventures.wordpress.com/2008/04/27/mercenaries-vs-missionaries-the-next-wave-of-entrepreneurs/ .  For a deeper dive, you can see Wharton article, http://knowledge.wharton.upenn.edu/article.cfm?articleid=170 .

Today’s executive assessment challenge is to first determine what the mix of mercenary (M1) and missionary (M2) is in the executive’s motivation to change career focus from their current industry to cleantech.  We need to make sure that there is a healthy enough balance, 5X% missionary, 4X% mercenary, and then make sure that this DNA matches that of the existing executive team to maximize the probability the executive will stay through good times and bad.

A derivative question arises at this point-Is it best to mix M1s and M2s together in a team, or select for homogeneity?  If you had a subset of executive team members who were missionary, and another faction who was mercenary, the cohesion of the entire team is likely doomed.  Offsetting too missionary a culture by counter-balancing with a few mercenaries is not a recipe for success.  Rather, there should be a balance within each individual.

The risk of missed assessment?  A fair-weather executive.  Someone who-when the going gets tough, or when a more lucrative, safer, or easier role pops up on the radar-will fledge the existing nest for what they perceive as a more attractive roost. What the next more attractive sandbox will be is hotly debated.  However, in this economy, other than government and eHealth/healthcare IT, cleantech is the new land of opportunity, and it will attract both missionary and mercenary entrepreneurs.   If you agree with any of the above, the challenge is to figure out how to tell them apart.

Footnote to assessing “motivation“: In assessing this decision to make a change, there is sometimes confusion around the use of the word “motivation.”  At times, executives are assessed for their “motivation,” which is referring to drive, not motive for seeking a new role.

One VC-backed CEO’s Lesson on Keeping your Friends Close, and your Enemies Closer

Was having coffee with a CEO of a successful venture-capital-backed company in the Boston area the other day.  They’re in the healthcare IT space, and doing incredibly well, sales forecasts up, counter to many of the other growth-stage technology companies suffering through the recent economic emergency thrust upon most.

We got to chatting about business development, and he brought up something I had rarely if ever heard before.  When it comes to the competition, he makes it a point to get to know them.  In fact, if there is a competitor that pops up he hasn’t talked to, he’ll ring them up.   As he’s CEO, he usually calls the other CEO (if he calls the head of sales, the competitor’s CEO might get the wrong idea).  “Just the other day, I heard about a company that hadn’t been in the mix before, and I called and left a message for the CEO saying that as we were both in the same industry, it would be good to chat and perhaps meet up for coffee.”

When I asked my coffee companion the responses he got, he said they varied.  Sometimes, the other CEO doesn’t respond.  Sometimes they respond with a strong overtone of suspicion.   However, once they meet, he feels a lot comes out of these meetings.

When I asked him when he started to do this, he referenced a global 2000 company he used to work for, and a customer review he had with his boss.  When his boss asked him about several specific competitors and our protagonist didn’t know them in the first-person, he vowed to forever more make it part of his SOP to reach out to the competition and meet up to learn more about them.

When I asked him what were the biggest benefits of the practice, he pointed to three:

•     Often competitors are pitching against each other at the same client prospect. Sometimes is valuable to compare competitive market intelligence, especially if the vendor is getting the feeling they’re being played with some disinformation.

•     Ignorance breeds fear: if competitors don’t know each other, they’re much more likely to slip into badmouthing the other guy. If you get to know them, this is a lot less likely.

•     Invariably, at some point one competitor may replace the other competitor’s technology. To be able to call the other party and have a bridge already built at senior levels can go a long way in the integration of the new technology, even if it’s a bitter pill for the one being replaced. “It just makes the whole changeover for the customer less painful.”

Leading innovation-stage companies in challenging economic times– Build a platform or solution?

We periodically bring small groups in to our conference room to brainstorm over lunch on a new disruptive technology that has yet to find its market. As executive recruiters focused on the innovation sector, it’s an informal matchmaking that looks a lot like a focus group of sorts, or a technology version of “lunch dates.” In this case, it was a new robotics related technology out of MIT that behaves like “smart skin.” What resulted was a set of free-flowing observations that highlighted possible markets and applications ranging from clinical medical diagnostics, to medical therapeutics surrounding rehabilitation and injury prevention, to consumer applications like in-home health and even consumer gaming applications. All were great observations from a veteran group of a half-dozen venture capitalists, innovation catalysts, and serial entrepreneurs in technology, healthcare IT, medical devices, and software. One of the serendipitous outputs of the brainstorming session was how best to go to market in this economic climate with a new innovation. The opinion that was almost universally held amongst the group was the following:

  • Developing a component is really difficult. Developing an end user complete solution is by far the better way to go.
  • Components are often harder to visualize as displacing current technologies or sciences. In particular, VERY hard for consumers to visualize.
  • Those who may be most interested in the innovation may be so interested because they stand the most to lose. Therefore, to get control of the technology might be important, but to further develop and deploy it may be exactly the opposite of what they had in mind.
  • Kevin Johnson, CEO of Manifold Products, mechanical engineer and serial entrepreneur, had one of the best sports metaphors for it-

“It’s not enough to be the Harlem Globe Trotters and show off fancy ball tricks in the back court, expecting that others will notice and say, ‘Hey pass me the ball and I’ll take it to the basket.’ Instead, you have to take it all the way to the hoop yourself and demonstrate the value/viability/feasibility before anyone else will sign on….”

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